Dad due for surgery

Dad got the go ahead for his EVLT surgery for his varicose veins on his right leg. A one hour operation but requiring a one night hospital stay.

Accompanied dad on his previous two visits to consult the specialist. Was very unhappy with the service standards of the nurses. I suspect the reason is that the processes are not clear and the lines between using computer or human intervention are blurred. Case in point. We were asked to wait to visit a hospital officer after seeing the specialisit so that the officer can explain to us about the administrative aspects of the surgery. One nurse said we could just wait for dad's name to be called. So we waited. Until a point which I felt was too long a wait, I approached another nurse was was told we had to take a number. At which point I questioned the process and the two nurses, who told me different stories, could not really decide what was the real procedure.

I filled in a feedback form asking for a reply. It has been a week since.